15 Apr

Customer Service

EduCrescent Services

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Gaji:

  • RM1,100.0 - RM1,800.0 Per Month

Job Responsibility

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers' needs to achieve satisfaction
  • Assist and working together with marketing department   
  • Can work multitasking and flexible 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


Job Requirements
  • Candidate must possess at least STPM / Diploma or equivalent.
  • Proven customer support experience or experience as a client service representative
  • Track record of achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Job Benefits

  • Annual leave 
  • EPF
  • SOCSO
  • Bonus sales

Kelayakan:
  • Diploma
Lokasi: Tarikh Tutup:
  • 15 May 2019

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